Privacy Policy

Information we receive

When you contact Safatrix, request a quotation or send product requirements, we may receive your name, company, work email, telephone number, delivery country, product interests, technical requirements and any files or messages you choose to provide.

Our hosting and security services may also process standard technical information such as IP address, browser type, device type, requested pages, referral information and access time.

How we use information

We use business contact and enquiry information to respond to requests, recommend products, prepare quotations, discuss OEM or custom requirements, provide available documents, arrange order communication and maintain business records.

Technical information may be used to operate, secure, diagnose and improve the website. We do not use submitted information to make automated decisions with legal or similarly significant effects.

Sharing and service providers

Information may be shared with service providers that support website hosting, email, communications, logistics, quotation preparation or order fulfilment when needed for the requested service. We may also disclose information when required by law or to protect the security and rights of Safatrix, our customers or others.

Safatrix does not sell personal information submitted through product enquiries.

Retention and security

We retain enquiry and business records for as long as reasonably needed to respond, maintain commercial records, resolve disputes and meet applicable obligations. Safatrix uses reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

International communications

Safatrix serves international B2B buyers. Information sent to us may be processed in countries other than your own where Safatrix or relevant service providers operate. By contacting us, you understand that cross-border processing may be necessary to handle your enquiry or order.

Cookies and analytics

The current website may use essential technologies required for operation and security. If analytics, advertising or non-essential cookie tools are introduced, this policy and any required consent controls will be updated before those tools are enabled.

Your choices

You may ask to access, correct or delete information you previously submitted, subject to applicable legal and recordkeeping requirements. You may also ask us to stop non-essential marketing communications.

Contact Safatrix

For privacy questions or requests, email info@safatrix.com. Please include enough information for us to identify the relevant enquiry or communication.